Christmas Radiance

 

Terms & Conditions of Sale

Please contact us if you have any questions.

Privacy

At Christmas Radiance we are committed to protecting your privacy. We only use the information you give us within our company to process your orders.

We are in the business of selling really cool Christmas & Holiday lights; we do not sell customer information to third parties. If you have any questions please email Support@christmasradiance.com and let us know.

Shipping

Shipping Rate Based on Total Sale Price

These prices are only applicable to the 48 Continental US States

Other States and APO and APE please request shipping charges Prior to Checking out

 Total Sale Price Shipping Rate
$0.01   - $9.99 $9.45
$10.00 - $49.99 $14.99
$50.00 - $99.99 $19.99
$100.00 - $199.99 $29.99
$200.00 & Over $49.99 (Covers up to 4 Airblown 8ft Inflatables)
Please contact us for Large quantities of Items for shipping costs.

Please contact us if you intend to buy in Bulk. (this includes more than 4 Airblown 8ft Inflatables)

You can also ship overnight, please contact us before placing an order. Email Sales@ChristmasRadiance.com

Please Note: We will not ship to P.O. Boxes

Order Cancellation

Orders can be cancelled prior to shipping. There is a 10% cancellation fee for orders cancelled.

This is to help cover administration costs in processing and cancelling of order

Special ordered items Cannot be cancelled

 

Return Policy

Merchandise Purchased Before any of the Holiday Seasons Cannot Be Returned After the Holiday season For Refund, Credit or Exchange.

For Faulty Airblown Inflatables:- See Airblown Inflatables Warranty further down this page.

If the product received is not the correct item or is defective, send it back following the simple steps below Once we receive the merchandise we will test it and either fix or replace the product as soon as possible.

The following steps must be taken in order to process any return for credit or replacement:

  1. E-mail us at Sales@ChristmasRadiance.com  for a return authorization number.
  2. Include the packing slip and the completed return form in the box.
  3. Write the return authorization number on the outside of the box being shipped.
  4. All NON defective items returned for credit will be subject to a 20% restocking fee.
  5. All returned merchandise not in original packaging cannot be accepted
  6. All items returned for credit will not be credited with shipping costs.
  7. All items returned for credit will be shipped back to us at your expense.
  8. All costs in returning defective merchandise is the customer's responsibility

You must obtain a return authorization number before shipping merchandise back.

For non authorized returns an additional 20% restocking fee will apply

If the product is not in excellent condition and with its original packaging, we cannot accept the items back

You are responsible for the shipping cost of all returns.

For International or PR, HI, AK sales. There is No warranty (They are Sold As Is).

Airblown Inflatables Warranty

All Gemmy Airblown Inflatables are covered under Gemmy's 90 day warranty. Any defective Airblown has to be returned to Gemmy as per Gemmy's terms of warranty. There is No warranty (They are Sold As Is) for International or PR, HI, AK sales.

There is a 90-day warranty on Gemmy products. You may return your product, with a copy of a dated receipt, to Gemmy by completing a Quality Assurance form and mailing it to the address indicated on the form.

Lamps, Lights & Bulbs

Due to the fragile nature of lamps, Lights a bulbs. We do not offer any warranty on these items as there life cycles are based on amount of use and the way they are handled.

Pre-Orders

Pre-Orders are items that are being reserved for customers who order them and will be shipped at a later date. There is no guaranteed delivery date on Pre-order items, as delivery to us from our suppliers is totally out of our control. If item does not get manufactured a full refund will be issued.

We can allow Pre-Order cancellations within 12 hours for a full refund minus 45 cents Paypal cancelation fee. If you cancel a pre-order after the initial 12 hours, you will incur a 15% cancellation fee on the total order. These fee's are in addition to any other applicable payment processing fees.

Special-Orders

Special-Orders are items that are being ordered direct from our distributors. There is no guaranteed delivery date on Special -order items. Average  delivery to between 1 and 2 weeks. We cannot accept cancellations on Special orders. We can not accept returns on Special Order items unless faulty.

Clearance Items

All clearance and sale merchandise is sold Unwarranted and as final sale. The return policy will not apply to these types of sales. No Exceptions.

International Orders

International customers please request shipping costs before placing an order. Any international order placed and then cancelled will be subject to a 15% cancellation fee. This restocking fee will be based on the total order amount (Including shipping fees). All international shipping fees paid, do not include any of the destination countries duties or taxes. Customer is liable for any excise or taxable duty payable in country of delivery. There is No warranty (They are Sold As Is) whatsoever offered on any international order and all sales are final.

WARNING: International customers also need to note that all our products are 110 volts AC (unless otherwise stated) and you may require a power Converter. Please check you countries voltage ratings.

 Ordering Options

You can order directly off the Web site using I accept payment through PayPal!, the #1 online payment service! 100% secure server. We will process your order directly using your Master Card or Visa credit card.

You can email your request to Sales@ChristmasRadiance.com

You can send your order request along with a Check or Money order to: Christmas Radiance, 2918 Oro Blanco Drive, Colorado Springs, Colorado 80917

Please make checks payable to: Christmas Radiance

Office Hours: Monday to Friday 9:00 am to 5:00 pm

Payment Options

We accept the following forms of  payment:

 

  • Check
  • Money order

All orders shipped in the state of Colorado will be charged a 7.63% sales tax.

We do not accept COD orders

Please note that an E-mail confirmation does not signify our acceptance of your order, Christmas Radiance reserves the right at any time upon receipt of your order to accept or decline for any reason. In order to process some orders we may require further verification.

 

 
 
Christmas Radiance
2918 Oro Blanco Drive
Colorado Springs
CO 80917
Phone 719-216-2027
Fax 719-638-4344
 
| Privacy |  Shipping | Return Policy || Ordering Options | Payment Options |

 I accept payment through PayPal!, the #1 online payment service!

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Webmaster: WebMaster  
Copyright (c) 2002 - 2015 Christmas Radiance. All rights reserved.  
Revised: 28th November 2015

Any Questions Please Email Gary@ChristmasRadiance.com